Nong Lam will implement the policy of return and refund in the following cases:
- Nong Lam’s products delivered are inconsistent with the order
- In case of any difference between actual delivery and the order, please contact us immediately via 028. 7300 8766 for return/refund instructions.
- The product has been delivered but you are not satisfied with it
- You can return the goods when you are not satisfied with it within 7 days from the date of receipt, Nong Lam will exchange the product for you. The product you want to exchange or return must be without of signs of use and with the original stamps, tags, and packaging.
- Defective product
- Please check the product before paying. If it is damaged during transportation, please refuse it and return to Nong Lam and call Customer Support Center via 028. 7300 8766, Nong Lam Company will send you a replacement one.
Conditions of return
- Terms of return: within 7 days from the date of receipt of the product.
- The product with sufficient components and without signs of excessive use or damage.
- Sufficient documents included (invoices, catalogs...) with enclosed accessories, gifts (if any).
- Customers bear shipping costs for return.
- If the above conditions are not met, the decision on return depends on Nong Lam.